Privacy Policy

Last updated: October 2025

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1. Introduction

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Welcome to Refined Detailing (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.refinedetailing.co.uk, make a booking, or contact us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

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We may collect and process the following types of information:

Personal Information:

• Full name

• Email address

• Phone number

• Address (for mobile detailing appointments)

Non-Personal Information:

• Browser type and version

• IP address

• Usage data (how you interact with our website)

Payment Information:
If you make a booking or purchase, payments are securely processed through our payment partners (e.g. Wix Payments, Stripe, or PayPal). We do not store or have access to your card details.

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3. How We Use Your Information

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We use your information to:

• Schedule and manage appointments

• Communicate updates, confirmations, and reminders

• Provide customer support and respond to enquiries

• Improve our website and services

• Send promotional offers and marketing updates (with your consent)

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4. Marketing & Communication

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With your permission, we may send you marketing emails or text messages about new offers, maintenance plans, or detailing tips.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or replying “STOP” to SMS messages.

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5. Data Storage & Security

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We use secure systems and encryption to protect your data.
Your information is stored on trusted platforms (Wix, Google Workspace, etc.) and only accessible by authorized staff.

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6. Sharing Your Information

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We do not sell, rent, or trade your personal information.
We may share data only with:

• Service providers who help us run the website or send messages

• Legal authorities, if required by law

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7. Your Data Protection Rights (GDPR)

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Under UK GDPR, you have the right to:

• Access a copy of your personal data

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at info@refinedetailing.co.uk.

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8. Cookies

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Our site uses cookies to improve user experience and analyze website performance.
You can manage cookie preferences in your browser settings.

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9. Updates to This Policy

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We may update this Privacy Policy from time to time.
The updated version will always be available on this page with a revised “Last Updated” date.

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10. Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

Refined Detailing

📍 Edinburgh & Surrounding Areas
📧 info@refinedetailing.co.uk
📞 TBC
🌐 www.refinedetailing.co.uk